Terms of service

Terms and Conditions of Sale

Last updated: 29/09/2025

These Terms and Conditions of Sale ("Terms") govern the sale of products by Steel Strapping Seals, a company registered in the United Kingdom, via our website [www.steelstrappingseals.co.uk] (“Website”). By placing an order with us, you agree to be bound by these Terms.

Please read them carefully before placing your order.

1. Eligibility to Purchase

To purchase from our Website, you must:

  • Be at least 18 years of age

  • Be legally capable of entering into binding contracts

  • Provide a valid delivery address within the UK

  • Use a valid payment method

2. Products

We supply a range of industrial-grade strapping seals and related accessories. All product descriptions and specifications are correct to the best of our knowledge at the time of publication. We reserve the right to change product specifications or withdraw products at any time.

3. Pricing and Payment

  • All prices are listed in GBP (£) and include VAT where applicable.

  • Delivery charges will be added at checkout.

  • Payment is required in full before dispatch.

  • We accept [insert accepted payment methods, e.g. Visa, Mastercard, PayPal, etc.].

We make every effort to ensure pricing is accurate. If an error is identified, we will inform you as soon as possible and offer the option to reconfirm the order or cancel it.

4. Orders and Contract Formation

  • Placing an order on our Website constitutes an offer to buy.

  • A contract is formed only when we dispatch the goods and send a confirmation email.

  • We reserve the right to cancel any order for any reason, including unavailability of stock or suspected fraud.

5. Delivery

  • We deliver to addresses within the United Kingdom.

  • Delivery timescales are estimates only. We are not liable for delays caused by third-party couriers or events beyond our control.

  • Risk of loss or damage passes to you upon delivery.

6. Ownership

Ownership of goods passes to you once full payment has been received and the goods are delivered.

7. Cancellations and Returns

a) Consumer Orders

If you are purchasing as a consumer, you have a legal right to cancel under the Consumer Contracts Regulations 2013.

  • You must notify us within 14 days of receiving the goods.

  • Goods must be returned in unused condition and original packaging within 14 days of cancellation.

  • Return postage is your responsibility unless the goods are faulty.

We will refund you within 14 days of receiving the returned goods or proof of return.

b) Faulty or Incorrect Items

If goods are faulty, damaged, or incorrect, please contact us within 30 days of delivery. We will offer a replacement, repair, or refund in accordance with your statutory rights.

8. Business-to-Business (B2B) Sales

If you are purchasing on behalf of a business, the Consumer Contracts Regulations do not apply. Returns for non-faulty goods are at our discretion and may be subject to a restocking fee. Please contact us in advance for authorisation.

9. Limitation of Liability

Nothing in these Terms limits our liability for:

  • Death or personal injury caused by our negligence

  • Fraud or fraudulent misrepresentation

  • Any liability that cannot be excluded under UK law

We are not liable for any indirect, incidental, or consequential loss (including loss of profits or business).

10. Data Protection

We process your personal information in accordance with our Privacy Policy, available on our website

11. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Amendments

We reserve the right to amend these Terms at any time. The latest version will always be available on our Website.