Refund policy

At Steel Strapping Seals, we want you to be completely satisfied with your purchase. This Refund and Return Policy outlines your rights to return products, request refunds, and what to expect if something goes wrong with your order.

1. Your Right to Cancel (Consumer Orders)

If you are a consumer (not purchasing on behalf of a business), you are entitled to cancel your order under the Consumer Contracts Regulations 2013.

Cooling-Off Period

  • You have 14 days from the date you receive your goods to cancel your order for any reason.

Returning the Goods

  • Items must be returned within 14 days of cancellation.

  • Returned goods must be unused, in original condition, and in their original packaging.

  • The cost of returning items is the responsibility of the customer unless the item is faulty or incorrect.

Refunds

  • A full refund (including standard delivery charges, if applicable) will be issued within 14 days of receiving the returned goods or receiving proof of return.

  • Refunds will be made using the original payment method.

2. Faulty, Damaged or Incorrect Goods

If your goods are faulty, damaged, or incorrect, you are entitled to a remedy under the Consumer Rights Act 2015.

In such cases, we will provide:

  • A replacement (subject to availability),

  • A repair, or

  • A full refund, including any applicable delivery costs.

Photographic evidence or the return of the product may be required.

3. Business Customers (B2B)

If you are purchasing on behalf of a business:

  • Returns of non-faulty items are accepted at our discretion only.

  • Goods must be returned in unused, saleable condition with original packaging.

  • A restocking fee of up to 20% may apply.

  • All return costs are the responsibility of the buyer unless otherwise agreed.

Authorisation for returns must be obtained in advance.

4. How to Arrange a Return

To request a return or initiate a cancellation, please follow the instructions provided with your order or use the return process on our website (if applicable).

Ensure you include the following information with any return:

  • Order number

  • Reason for return

  • Condition of goods

Returns without sufficient information may result in delays in processing.

5. Exclusions

We are unable to accept returns for:

  • Custom or made-to-order items

  • Goods not in original condition or packaging (unless faulty)

  • Returns requested after the applicable return period

6. Governing Law

This policy is governed by the laws of England and Wales and complies with applicable UK consumer protection legislation.